H&R Block Taxcut 2006 Premium Federal + State Win/Mac
by H&R Block
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Software Reviews of H&R Block Taxcut 2006 Premium Federal + State Win/Mac
Customer Review: cheaper is not better
Summary: 1 Stars
It is probably too late to save anyone from this software but I had to say something about it to someone. There is apparently no way to tell taxcut about it.
I have been using taxcut for several years now after switching from turbotax because of the issue of them installing spyware. I was happy with taxcut until this year. It is defective. I can't even believe it isn't in the news. My taxcut program is missing the "wages" entry on the Schedule C form. It would have been a terrible loss if I had not caught it. I went to their website to get some help or a phone number and neither was available. I can't believe that I have the only taxcut software that is defective but I couldn't find any reference to this problem anywhere. Now I have to go through the whole tax form to make sure it didn't make any other mistakes! I might as well have done my taxes the old fashioned way by hand.
Customer Review: I like Taxcut 2006 +State
Summary: 4 Stars
This is the second year I have used this product. I found it simple to follow and a great convenience since we were doing all our taxes manually before. It was even better this year since it automatically imported entries from last year saving me the time of re-inputing. I would recommend this to anyone who wants to simplify the tax process!
I had no problems with the install either.
Customer Review: buggy, can't e-file california return. customer support useless.
Summary: 1 Stars
It won't let me e-file my California return. It gives me a bogus error about punctuation in my name. I did the online chat customer service, and they were unable to help, but said they would escalate the problem to "tier 2", and that the tier 2 people would contact me in 48 hours. That was a week ago. So I again did online customer service, and they were unable to help, but she said she'd give me the phone number for tier 2. The phone number just sent me to voicemail; I don't even know if it was H&R Block, because the voicemail message did not say anything about H&R Block, TaxCut, or Tier 2. So then I called the TaxCut customer support phone number, and they could not help either. They said they'd escalate it to tier 2 (again). I asked if I could have the direct number for tier 2, and she said, "We don't have it. They don't like us sending problems up there." Great! A company that really cares about its customers and wants to fix problems in their software! "Tier 2" support that doesn't call back and doesn't want to be bothered with our petty little problems. Great.
I guess it's back to Turbo Tax for me next year.
Customer Review: Posting errors and abusive customer service! You are better off doing your taxes by hand than using this program
Summary: 1 Stars
I have used TaxCut fairly happily ever since it first came out, I think it was 1998. But after my experience this year, never again. When the program transferred my state tax payments to my state tax form, it posted one of the tax payments from my W-2s twice, making it look like I was going to get a refund, when actually I owed taxes. I just happened to catch the error, then had to spend about an hour manually reviewing my entire return to make sure they weren't pulling the extra payment from somewhere else. Then the program would not let me override the error. When I called customer service, they simply told me to override the problem. (They made no attempt to explain why the error occurred and were completely unconcerned that the program had figured my taxes wrongly.) When I told them the program would not permit me to override, a "manager" came on the line who told me, rudely, I was either stupid or lying. When I offered to email him a screenshot to verify the problem, he hung up on me.
Fortunately, my state has an easy-to-use online program of its own to do simple returns directly on the web, so I just went there and completed my return. (The state's program, incidentally, verified that my manual posting was correct and TaxCut's was wrong.)
In fairness, the customer service number was answered promptly, and, except for the rude manager, the agents were polite and really tried to help. But the bottom line is, what good is a tax program that posts the wrong numbers? If I hadn't caught this error, I would owe additional taxes and possibly a penalty when the state caught it. Next year it's TurboTax for me, and I'll do my state return directly online.
But if you enjoy paying someone to figure your taxes wrongly, and then abuse you when you point it out to them, you may want to consider TaxCut.
Customer Review: Cheaper than TurboTax
Summary: 4 Stars
Judging from reviews, its probably not as easy to use as TurboTax, but Taxcut 2006 Premium Federal + State is way cheaper. You get your taxes done at a third of the price of TurboTax. Its probably worth the $30 over paper because it allows you go and quickly recalculate things if you make changes. I had printing issues at first - but I am not sure if it was the MacOS or the program.