Kaspersky Internet Security 6.0 [OLD VERSION]
by Kaspersky Lab
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Software Reviews of Kaspersky Internet Security 6.0 [OLD VERSION]
Customer Review: Disabled my system, slow customer support
Summary: 1 Stars
After a couple of years of annoyance with Norton Internet Security (slow; and once went belly-up, evidently corrupted itself in the registry, took a day of discussion with customer service to get it reinstalled and working again), I decided to switch to Kaspersky, largely because of its generally good rating in Amazon user reviews.
Unlike some other products, Kaspersky gets either excellent or terrible ratings from individual users, with little in between. Apparently, it works well for many, but it simply won't work on some systems. I was one of the unlucky ones. I believe my system is pretty standard XP Professional SP2, kept up to date, so no obvious reason for concern. But Kaspersky KIS 6.0 completely disabled my browsers' and e-mail client's access to the Internet, although it did not disable access to my home LAN this side of the DSL wireless router. It also made my system hang instead of shutting down cleanly. Fortunately, removing Kaspersky did work and restored the usability of my system. So I tried reinstalling a few times, in various configurations -- same result. Even with only the antivirus component and no firewall installed, I could not get through to the outside Internet.
Kaspersky customer service was very slow to respond (several days, allegedly because they're real busy after launching KIS 7.0), and all I got from them (so far) has been canned responses, like advice on how to more completely remove the previous Norton installation. Reasonable sounding advice, but it didn't help a bit and evidently was not based on any attempt to understand the details of how my system was disabled.
So, I've given up in frustration, and I've returned KIS 6.0 to Amazon. I'm still trying to decide what to try next.
Customer Review: No help on installation from Kaspersky for 12 days...
Summary: 1 Stars
I purchased the Kaspersky Internet security 6.0 and could not install it. I reported it to Kaspersky and after 6 days of no word, I sent it back for a refund to Amazon. After 12 days I did get a reply which would not have helped as I had already sent it back. The answer did not address the error message I got anyway! If a security software does not help the consumer, then we must be back in Russia.Customer Review: Unstable - One problem after another
Summary: 1 Stars
I have been using McAfee and Norton security and antivirus programs for years, and decided to try out Kaspersky due to the positive reviews. Unfortunately, in just the few weeks I've been using Kaspersky, I've experienced nasty program crashes and one problem after another.
The first problem was that I had McAfee installed already when I installed Kaspersky. According to Kaspersky's instructions, Kaspersky would prompt to uninstall McAfee if it was detected during the install process. It did not do that, and Kaspersky installed itself anyways. This lead to CPU spikes and an unusable Windows environment. Fortunately, I was able to login in Safe Mode and uninstall McAfee, which resolved the problem.
The next problem was that the full system scan would crash when scanning my Outlook messages. I contacted Kaspersky and was told to disable the Outlook email scanning feature. That resolved the problem, but my messages are no longer scanned. Great.
Next, I downloaded and installed the free McAfee SiteAdvisor program, which provides you with a security ranking on Google search results and any website you visit. Apparently even that conflicts with Kaspersky and causes Windows to crash with a blue screen error. After uninstalling McAfee SiteAdvisor, the problem went away.
After all that, just this week, Kasperksy crashed again during a system scan. I contacted Kaspersky support, and this time it was due to a bad automatic daily update from them. They responded within 24 hours this time and provided instructions for removing that update.
In the years I've been using McAfee and Norton, they NEVER crashed or brought down my operating system. Kaspersky has crashed repeatedly in just the few weeks I've been using it, and I cannot recommend this product to anyone.
Customer Review: Prefer over Norton
Summary: 5 Stars
I have used Norton products for years, found them in the last couple of years to be slowing down my computer. So far the switch has been good, easy and Kapersky doesn't take as long bogging down the start up of my machine or otherwise. If you go to their website you can download a free trial that works for 30 days and see how it works for you first.Customer Review: DON'T HOLD YOUR BREATH FOR A REFUND!
Summary: 1 Stars
My computer was hijacked 5 weeks into a 2 year contract. I asked for a refund & all I was offered is more of their service. Spare yourself the headache. Try Trend Micro PC-ILLIN Internet Security.