Nero Liquid TV
by Nero Inc.
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List Price: Our Price: $119.00 You Save: $80.99 (40%) Availability: Usually ships in 1-2 business days Category: Software See more product details and other editions |
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Software Reviews of Nero Liquid TV
Customer Review: Liquid TV? All is not lost!
Summary: 1 Stars
What an ill conceived abomination this LiquidTV is! I am long time Tivo customer/PC builder. After repeated attempts to install and configure LiquidTV, I decided to scrap EVERYTHING Nero and Tivo related. Just use the decent Hauppauge 950Q USB tuner alone. I am running XP Pro. Not Media Center. I found and downloaded a free version of Hauppauge WinTV 6 and it installed in a snap. I did a channel scan. Found all 70+ Comcast analog and about an equal number of unencrypted QAM channels that they are passing through to me.. Included here are actually LOTS of mainly local channels that I am NOT getting through Comcrap on my Tivo HD DVR using legally subscribed cable cards!! Go figure!
I'd LOVE to be using the newer WinTV 7 software that I downloaded from Hauppauge Support. But, it runs ONLY if you have an ORIGINAL WinTV 6 or later CD available for your computer's optical drive as the upgrade takes place.
Until I can figure out how to get the newer WinTV 7 to run, I am content with what I have running now. It HAS to be better than LiquidTV!
Customer Review: AVOID THIS JUNK!!!
Summary: 1 Stars
This is one of the worst pieces of junk I jave ever bought. It does not work and support is non-existent.Customer Review: No Longer Supported
Summary: 1 Stars
On the Tivo website, this product is described as end of life. I went to the Nero website, and the product was not found. I am waiting for an email back from Nero support to resolve a Tivo Service Number issue, however the Nero forum reports very long response times and poor support.
The tuner seems ok, but the software has problems.
Customer Review: Liquidtv - Not Ready for Primetime
Summary: 1 Stars
I purchase this product for my wife for Christmas so that we could get her the TIVO at a cheaper rate. I already had a computer. 1. First installation- would not accept TV tuner. 2. Reloaded product - accepted TV Tuner but would not give program guide. 3. Emailed customer support - uninstallled their way still could not get program guide 4. Contacted Customer support- did as instructed could not load because it could not find the cable company schedule. I have loaded it five times and each time a different problem.
Last message from customer support. "I sent this case to our development team. I think in a few days I will get back informations from our team. Please be patient for a little while. I will give you response immediately."
Now the real deal. The only way to get customer support for free is by email. The telephone hotline is charged as $1.29 a minute.
Warning -- Don't buy this product. From my experience, TIVO and NERO have lay an egg with this product. I am going Comcastic with their cable box and DVR. I will never buy a NERO product again.
Customer Review: Worst Customer Service Experience I Have Ever Had Online
Summary: 1 Stars
Do Not Purchase This Item. I ordered this product, and after reading the reviews on this site, I cancelled the order 10 minutes later. I was a little turned off that they charge their customers for standard tech support on their product. Well 3 days after cancelling the order I received an email stating "your item has shipped". So I called Nero, and after waiting on hold for 20 minutes I was finally able to speak to somebody in customer service. I was told that the order was indeed cancelled and to "ignore" the email about the item shipping. I thought this was a little shady considering the email contained an actual tracking number. But I accepted the response and went on my way. Well of course 3 days later I received the item in the mail, and after checking my back account I noticed they did charge me! Once again I contacted Nero and was told that the order was now "pending cancellation" and I would not receive a refund until I sent the item back. At this point I'm already seeing how the reviews are correct regarding their customer service, but I try to stay calm and politely request that they send me a shipping label, since the error was on their end. I was then told that they don't pay for return shipping even if it is their fault. The agent was completely rude and treating me like I was an idiot for not understanding their return shipping policy. Finally I requested to speak with a supervisor, who agreed to email me the return shipping label. It has been 3 days and I have still not received anything. The worst part is when I called today they have no record of me calling in, AT ALL. I was told their system does not allow for order notes or customer service notes in the database. So please do yourself a favor and stay away from Nero products.