ScanSoft PaperPort 11 [OLD VERSION]
by Nuance Communications, Inc.
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Software Reviews of ScanSoft PaperPort 11 [OLD VERSION]
Customer Review: Don't Attempt to Use With Vista
Summary: 1 Stars
Piss poor tech support added to buggy software gives you the latest incarnation of PaperPort, PaperPort 11 Pro. It works fairly well in Windows XP, but don't waste time trying to use it in Vista; it flat out won't work. As other reviewers have found out, Nuance tech support is of no use. I have had a few issues open with them regarding other problems with other programs, and their answer is always the same: "Not our problem!" This may have been the pinnacle of their tools a while back, but no longer. I won't be buying Nuance software anymore.Customer Review: This PP11 Pro is a dog
Summary: 1 Stars
Horribly slow. Ver 10 was slow too so I rolled back to version 9. Bought ver 11 thinking that they corrected the slowness problem. Out of luck. My advice .....Stick with ver 9.Customer Review: Oh yes, it's a scam!!!
Summary: 1 Stars
Paperport 11 won't let you scan a document longer than 11 inches!!! I bought this thinking that I was going to scan all of those financial documents that clutter our lives. But things like credit card bills can be longer than 11 inches. They really should warn you up front, but no, they tell you its the greatest thing for organizing you documents. Too bad you can't see the bottom 20% of each credit card statement.Customer Review: Decline and fall
Summary: 1 Stars
. I used PaperPort 8 for a while. It worked well enough, but it saved images in a proprietary file format and didn't do anything for my sheet feed scanner. PaperPort 11 used .pdf files and promised to work with my scanner. It also promised to merge scans of multi-sheet two-sided material.
. PaperPort 11 is seriously ill. It can't perform even relatively simple page move operations without locking up, a failing that was not evident in version 8 and has nothing to do with my scanner. However, it does have problems with my scanner. Some of them are just plain weird. All are readily reproduced.
. When a program hammers, Windows detects its demise and provides an opportunity to send debugging information to Microsoft. I believe that Microsoft makes this information available to application developers. Nuance must be buried daily beneath a fresh truckload of failures, so it can't claim ignorance of its program's shortcomings. If you are unwilling to believe the worst about this program, you will have in short order an opportunity to experience Nuance customer support.
Customer Review: Paper Port 11 won't work in Vista, even with upgrad download
Summary: 1 Stars
PaperPort 11 A WASTE OF TIME FOR VISTA: I found Paperport 11 ok in XP but installed on Vista, system, that came with my new computer, it had no print driver to use, like in XP. I somehow managed to download Scansoft's "Paper Port 11 Update for Vista" which annoyingly and amazingly had only one driver with hidden control preference for black and color so you do not know if you will get B&W or color output without a needless checking --- instead of old one black drive, another color driver.
Worse yet, I tried to print a Word 2007 document with the their upgrade driver many times and the PaperPort screen went bezerk with all kinds of white space and little icons and an error notice something to the effect : Error, Error Bad Bad You should re-install Paper Port....or words to that effect. I reinstalled the whole process and got the same Error Error Reinstall Message.
Thus I warn all people not to buy this product if you have Vista. I went back to the Symantic Web Site for contact them on this (like they don't know, right? ) and got an advertisement to upgrade Buy Paper Port Pro. (Right, you're goint to gamble that PP Pro will work in Vista after a distaster with Paper Port 11 and their support). I further slogged on to try to contact their technical support, and found a tortured mind boggling site with labrinthean trails to access feedback via an arcane blockages which make you tear out your hair: to give up, with a decision to save yourself further torment with ScanSoft.
Warning given.