Dazzle DVD Recorder [OLD VERSION]
by Pinnacle Systems
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Software Reviews of Dazzle DVD Recorder [OLD VERSION]
Customer Review: wasn't what I wanted
Summary: 1 Stars
I was excited when i received Dazzle, but once I opened the box, I discovered it wouldn't do what I had hoped. Before I made the purchase, I had read what I could find, on Amazon and elsewhere, but the cumulative results of this research were still quite sketchy. What I had found out, though, made me think I might be able to use it to put my video tapes onto dvd's.
Once I received the package and read the enclosed directions, I realized it wouldn't work. For one thing, I had to have a computer that could be dedicated to this task. (This is because of the extensive number of tapes I wanted to transcribe.). This was not a possibility. Obviously I didn't understand how Dazzle worked, though tried hard to try to find out. (I even went to an electronics store; the salesman had never heard of it.)
I wish Amazon could have provided more detailed information about the product or given links to finding out more about it. I was disappointed, but the experience just made me realize I need to do a lot of homework before making another purchase, though I will make another purchase on Amazon.
Customer Review: Ugh - I wish I had done more research.
Summary: 1 Stars
Horrible software - what looks like an easy plug and play product ended up being buggy and unable to deliver anything. After multiple discussions with their tech support (friendly yet ineffectual), numerous re-installs and upgrades, the product still wouldn't work, leading once to a total crash of my system. Tech help seems to read out of a training manual, rather than actually communicate solutions - it would have been nice to hear them say something like: "Oh yes, we have had this problem before, this is one of the ways we have found to fix it" rather than "reinstall software again, turn off other programs like virus checking and firewalls" (how safe - and wonderful that a product can't function under regular operations of a normal computer!).
I am getting more and more outraged at companies that feel they can market their products any way they want without having to prove their claims - this is hardly Instant DVD Recorder.... try Instant Pain in the Rear.
And before you ask, I am computer literate and run a new Dell Windows XP system with twice the recommended system requirements that the product advices.
VERY DISAPPOINTING
Customer Review: this program realy dosen't work well..........
Summary: 2 Stars
I JUST BUY THIS PROGRAM,BUT I CAN'T USED BECAUSE THE CODE KEYS DOSEN'T WORK I JUST TRY TO CONTACT COSTUMER SUPPORT,BUT THEY DIDN'T HELP ME THEY HAVE A STUPID SISTEM, WHEN YOU ENTERED THE KEYS CODE BECAME A POP UP WHO SAID THE KEY CODE IS NOT ACEPTED, I'M SICK AND TIRED ABOUT COSTUMER SUPPORT, FOR THIS REASON I CAN'T USED THIS PROGRAM,,,,IT REALY SUCKS!!!! DON'T BUY IT......Customer Review: No Stars for Anyone Here
Summary: 1 Stars
Originally I bought this for an XP machine that was fried shortly thereafter. When I got my new laptop with VISTA recently I thought I'd use the Instant DVD Recorder with that. I spent two days trying to figure out just which patches I needed - the site is confusing, their product names seem to be inconsistent, and there are way too many to sort through easily. Once I picked out what I needed, each patch/update took hours on a 2.0 ghz desktop with broadband - I didn't dare try on my laptop, which is slower.
The updates and patch seemed to install correctly on the laptop, everything looked deceptively efficient, until I tried to transfer from a home-recorded tape on the vcr to a dvd, and Instant DVD Recorder software froze the video twice on two tries.
I'm thinking there might well be a setting I could alter, but that's the next story...
Ok, bad enough, but then try to get help? The manuals on line are split into chapters and download even slower than the updates. I waded through as many unhelpful windows as I could stand, then tried writing for email support. After filling out the form I was invited to create an account (no SEND button), filled out another form (still no SEND button) and got the response "There is already an account for this email address" (STILL no SEND button). Is this just Pinnacle giving me the middle digit????
I submitted a request for a password reminder and was told that tech support and two other areas required "separate" passwords. Just who are these monkeys?
So, try it, but keep the receipt and return it promptly if it doesn't work for you. I hope it does work for you, I wish it would for me, or that I could get some help.
Customer Review: Just getting started!
Summary: 4 Stars
So far I'm impressed. I took the Dazzle out of the box and burned my first Dvd from Home video and no problems. My computer is a year old. I haven't done anything else yet but I'm happy with the product. I haven't used the editing features as of yet but I know with any product, experimenting and practice comes perfection. I gave it 4 out of 5 stars since I haven't used the other features yet. So far so good!