Pinnacle Studio Ultimate Version 11 [OLD VERSION]
by Pinnacle Systems
![Pinnacle Studio Ultimate Version 11 [OLD VERSION]](/images/Pinnacle-Studio-Ultimate-Version-11-OLD-VERSION-B000PS6QY6-L.jpg)
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Software Reviews of Pinnacle Studio Ultimate Version 11 [OLD VERSION]
Customer Review: DO NOT PURCHASE ANY PINNACLE PRODUCT
Summary: 1 Stars
I work in television and have for over 20 years. I wanted a solid software to video edit at home for a new web network featuring broadcast programs. I read a number of reviews at several well-respected sites and they all gave Pinnacle high marks. All I can guess is someone is being paid off for these good reviews.
The software crashes constantly and the english-challenged support, when you can get them without paying extra after your first visit, simply reads from guide books and gives you standard answers with no technical knowledge whatsoever. They will ALWAYS blame your video card, audio card, lack of memory, you name it. They insisted a recent issue was all of the above, and when I read off the values on my system, the kid had no idea where to turn. He indicated rebooting the computer would help and told me there was nothing more he could do. Reboot, still crashes.
I absolutely implore you to not purchase one single product from Pinnacle. Also, when they say certain items are included with a purchase, they are flat out lying. They give you an access code to get TO the features, but then it's an additional charge and it's not just a few dollars.
Let me repeat myself. PLEASE do not purchase anything from Pinnacle no matter how many positive reviews you read from consumer sites. You will regret the purchase, you won't see your money again, you will receive horrible support, and you will be stuck. I cannot wait to purchase a MAC with Final Cut Pro or IMovie, neither of which ever crashes. Even Power Director is better than this piece of flotsam.
Customer Review: The Best tool for Home Video Editing on a PC
Summary: 4 Stars
From a video afficionado's point of view I can say I have tried many applications out there that are made for the PC, none have really satisfied my needs. When it comes to ease of use while permitting you to do very complex effects and cuts, Pinnacle is the product you want.
It may take a little getting used to when you do not have editing experience. But this tool really works quite like the professional ones do. I have even edited professionally on Pinnacle studio before and sold the dvds in a conference we had at church, everybody was amazed at how a few cameras at the event could have turned out in such a well cut DVD.
In Ultimate edition you also get a very nifty green cloth so you can do the Green screen like the professionals. This is really good when doing promos for events where you want to be able to have someone actually on the screen with a cool background. News flash: Not just your cheesy old party table converted into a news anchor desk, with a wall in the background, now you can make it look cool by using the cloth in the background and green screening in a cool background.
So strap into your seat and ride the Pinnacle Studio fever. I still have a temperature from day I started using it, believe me it wont go down.
Customer Review: Absolutely unusable for HD video
Summary: 1 Stars
What a disappointment!! I have a Canon HG10 camcorder that records video in AVCHD. Pinnacle claims that the software can handle AVCHD content with the following system requirements:
Processor: Intel 2 Core Quad 2.66 GHz
Memory: 2GB
Video: ATI Radeon 9600+ or NVIDIA GeForce 6
These specs are the recommended, not the minimum, requirements for editing AVCHD video. These specs were all met or exceeded by my system, yet Pinnacle just chokes on the HD video. While my PC can easily play AVCHD video in other programs, Studio Ultimate simply freezes after 2 seconds of video while the audio continues (and I am just watching the video in their viewer, not even attempting to edit the video). If I cannot even preview my video I will have no idea how sound effects/soundtracks line up with the video, how transitions look, etc. Completely useless.
I contacted customer support, all their suggested fixes were not helpful at all. If you have an HD camcorder I would not use this product. Perhaps the product will work if your PC far, far exceeds their recommendations, but it sure doesn't work with a system that meets all their recommendations.
Customer Review: The only thing worse than the software is their service
Summary: 1 Stars
I bought this from a local retailer who has a "no returns on open software" policy. I can't even get it to install properly and now that it is open, of course, I can't return it. Tried calling Pinnacle's "customer service" line. Was on hold twice for more than 30 minutes each time. The people on the phone were very hard to understand and they knew nothing about the product, I mean absolutely nothing. I would have been better off asking my dog for help. Then I tried the live online chat help section on the website. The password they set up for me didn't work. Another 15 minute phone call to fix that, then I logged on to the chat line successfully. A guy started text-talking to me and after about 30 seconds, he paused and never came back. Beware of this product. If you need support, you are on your own.
I wish Amazon would allow a zero stars rating because that's what this software deserves.
Customer Review: Terrible product!
Summary: 1 Stars
I purchased from best buy to edit HD video. The product has never worked. I have been on hold for over two days speaking with computer techs who do not speak English very well. I have tried all of their solutions and still cannot get the program to work. I have been editing video for 5 years. I cannot get a refund so I am trying to prevent you from repeating my mistake. Avoid this program and this company! The prior versions may have been okay, but studio 11 should never have been released with all the internal software issues.