Roxio Easy Media Creator Suite 9 [OLD VERSION]
by Roxio
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Software Reviews of Roxio Easy Media Creator Suite 9 [OLD VERSION]
Customer Review: This product is horrible!
Summary: 1 Stars
I purchased this product because I was informed that it is the best on the market. If this is the best on the market I am very disappointed. I have everything the program needs to run correctly and efficiently and yet it doesn't. In the last 2-3 weeks I have upgraded everything in my computer to more memory, faster and bigger video card, etc. Still have very frustrating issues with this product. In reading the Roxio Community Support web page I can see I am not the only person that has numerous problems with this program. This program in fact has convinced me to buy a MAC computer who I know has a program that is way more user friendly, efficient and works properly. As a lot of people have stated Roxio's technical support is horrible. All they do is refer you to their website help or the Video Wave Help Center which hardly has the answers to any of the problems I encountered. I would not reccommend this product to anyone. I am so glad I found it on Amazon for $30, so it was a waste but not a huge waste of my money.Customer Review: Crapware - deserves zero stars
Summary: 1 Stars
I've tried all of the installation methods listed at Roxio's website. Not only will Roxio EMC 9 not install properly and run, it disabled my PC from starting Windows XP. I had to revert to he last known good configuration to recover from the disaster of the EMC 9 installation.
If I had the time and money, I would file a class-action lawsuit against Roxio.
Customer Review: Be prepared for problems
Summary: 1 Stars
I've had Roxio products from 4.0 through 9.0. I always upgraded (in the past) because of old version problems, hoping a newer version would work better (it didn't). Easy Media Creator 9.0 is the worst of the lot. Once you buy a Roxio product, you can forget about any help when it doesn't work. Search the net for free burning programs, they are out there. I doubt if Roxio will be around in a few years, due to NO TECH SUPPORT for products that do not perform as they should. I'll never buy from Roxio again, Don't take my word for Rioxio products,check out all the reviews. very few people are happy.Roxio Easy Media Creator Suite 10Customer Review: Second install makes no difference, crashes, hangs, etc.
Summary: 1 Stars
I bought EMC9 quite a while ago on an offer ($30 off coupon) but didn't install it until I bought a new computer running XP. After adding RAM I thought it was time and installed EMC9 only to have it bring my system down time after time. I thought a re-install would help but no, no help. (lots of people have discussed the joys of "uninstall" with this program) I have dvds of my softball team, family activities etc. etc. that I simply wanted to copy. No matter which way I tried to do that they won't play, can't be finalized and freeze up my system while in "project".. My bad, I didn't do my research ahead of time. I should have checked the Amazon reviews first because my experience matches the overwhelming majority of those related here. In the future I will at least check with Amazon before I open the box no matter how good a deal that coupon is! I bought a product that I am quite sure isn't worth any coupon no matter the amount...Customer Review: Roxio developers need an attitude adjustment
Summary: 2 Stars
Let me begin by mentioning that I am a software developer myself. It's what I do for a living. I understand perfectly how the whole process works.
Roxio's canned answer for EVERY problem I have had can be summed up in three words: It's your system.
Though there are TONS of complaints about crashes and hangs on Roxio's support forums, it's basically all the users' fault. Roxio doesn't MAKE mistakes.
NONE of my other video editing, transcoding, ripping or authoring applications have any problems with my system. They all work fine, every single time.
NONE of my audio processing applications have any problem with my system. They all work fine, every time.
NONE of my software development applications have any problem with my system. They all work fine, every time.
I have some pretty demanding software on here, and all of it behaves quite nicely.... except Easy Media Creator 9.
I used EMC 7 without anywhere NEAR this level of difficulty. It worked as it should, but it had very weak menu tools. EMC9 has better menu capabilities, so I figured it was worth the discounted upgrade. NOPE.
Note to Roxio: Time is money. When it takes DAYS of work by your users to make YOUR software work, then the VALUE of that software goes down to ZERO very quickly.
If your software is heavily dependent on a particular feature of the video driver, or some piece of Windows, then your application should TEST that feature when it starts and WARN the user that there's a problem! It's YOUR responsibility to make sure everything's right for EMC9 to work correctly.
Other problems with EMC9:
No Resizeable Windows
Windows applications have been designed with RESIZEABLE windows for a very long time. Especially if your application has the resizer grip texture in the lower right corner of the window, which EMC9 does, then it should be a resizeable window. But it's not. Is there a good reason why it isn't? I sure can't think of one. My other video editing software seems to be able to provide that BASIC windows feature with no difficulty.
No Software Updates
All software has bugs. It's a fact of life. The very best developers on the planet still make mistakes, and they correct those mistakes with software updates or "patches". Roxio's developers are so cock-sure of their coding brilliance that they don't NEED any steeeenking patches! Any problems I experience with their software are, after all, my fault. My system is surely to blame, no their software.
Conclusion
EMC9 is a terrific tool for testing your patience and self control. After the 7th or 8th day wasted trying to get your video project completed, you may not think the $99.95 price tag is all that good of a deal after all. By now, this crappy software has cost me many times that amount in lost time.