Roxio Easy Media Creator Suite 9 [OLD VERSION]
by Roxio
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Software Reviews of Roxio Easy Media Creator Suite 9 [OLD VERSION]
Customer Review: Buy at your own risk!!!
Summary: 1 Stars
(Dell 8300 running Windows XP Professional) This is the third version of Roxio EMC I have owned, and I would like to say that I like it, but I can't even get it to work!! Since I was running a prior version on my system, I decided to let the installer handle making sure there were no conflicts with the new EMC and my installed one.
BIG MISTAKE!! The EMC V9.1 installer says that it installed properly, but when I go to run ANY of the Roxio applications installed, NOTHING HAPPENS.
So I went to the Roxio website and discover that there is NO TECHNICAL SUPPORT LINE SERVICE provided with the tool!! Instead of having technical staff assist with your problems, you can either choose an automated system ("RoxAnn"??? Give me a break!) or their user community (imagine - letting your own customers be your technical support system!). Of course you can pay through the nose for a per-minute fee to have someone troubleshoot your system. This seems ludicrous for a product that retails at this price!
So I decided to chat with RoxAnn and typed "Installation Problems." I was immediately sent to a detailed description for how to completely remove all Roxio and Sonic applications from my system. Apparently, having any existing Roxio software installed is a major NO-NO. (Hmmmmm. I wonder why the entire installation instructions in the user's manual is half a page????)
After 3 hours of stepping laboriously through the steps (including downloading another Microsoft application), I was able to completely remove all the Roxio and Sonic software. (Since you can't just run the "Remove software" option from the Windows OS or click an "uninstall" option from the programs list, I assume Roxio doesn't want you to ever remove this product!)
SO, back to installation!! Another long installation process (which again shows successful), and guess what? It wouldn't run. I went to the Windows task manager and sure enough, found Roxio EMC running. It just is "invisible" to me.
I have attempted 3 times to uninstall and reinstall this program on my system, and still NONE OF THE APPLICATIONS WILL RUN. I have even attempted to boot Windows with no background applications running and even have run Norton Systemworks to check for any problems. STILL nothing. Of course the installer tells me that the installation was successful!
What makes it even worse is that I had to remove my old version so now I am out the $69 I paid for this non-working product, unable to use my previous version (which was buggy anyway), AND with no alternative but to throw away the software or pay $20-30 to have them tell me what I am doing wrong.
BOTTOM LINE: Buy this product at your own risk!!! I for one will NEVER purchase another Roxio product. I'm on the hunt for a GOOD media software package. Anyone have ideas??
Customer Review: Terrible, and it can damage your computer system, too.
Summary: 1 Stars
I have been trying for over 10 hours (spread over 6 months) to uninstall Roxio Easy Media Creator, Version 9. I followed the long and difficult instructions from Roxio's website (which includes dangerous registry edits), and finally got rid of the program itself, but I can no longer use my CD drive to write files. I get an error message that says the drive is no longer accessible. There are over 5,000 posts on Roxio's user support website concerning problems with installation and deinstallation.
But at least the Roxio folks have a sense of humor...when you get to the end of the official uninstall instructions, the last line reads, "Restart the computer than reinstall Easy Media Creator."
Customer Review: Roxio EMC 9
Summary: 1 Stars
I bought this Roxio EMC 9 to update my version '7' & had nothing but trouble with it. I contacted Roxio several times & got absolutely no satisfaction from them. I finally just 'bit the bullet' for the $70 I paid, uninstalled it & reinstalled my EMC 7 & it's working great for everything I need. I keep getting emails for big bargains on Roxio's new EMC 10 but, after reading the reviews from those who've bought it, I realize it's no better than their awful EMC 9. Hope they can improve the program sometime soon & I may update but till then I'm sticking with my '7'. Customer Review: Roxio Easy Media Creator Suite V9 functions very poorly
Summary: 1 Stars
I just removed all of the modules of this package from my computer (Note: you have to remove each module individually even though it's a suite. Removing all 9 or 10 took over 1 hour.). Even though the installation appeared to go smoothly two months ago I have never been able to get any of the modules to work. They load very slowly (or not at all) and when loaded tended to lock up the system or drive the CPU to 100% utilization. Also, the modules replace functions of other applications on my system, causing some things that used to work to stop functioning.
In addition to the problems noted above I found the user interface and menus far from intuitive. It was ofter difficult to determine what module I wanted to use.
The computer that Roxio was installed on is a Dell 8600 laptop with 2GB of ram and plenty of hard disk space. The operating system is Windows XP SP2. The system is carefully maintained and is protected by Zonelarm Firewall and Antivirus and Spysweeper. All software is absolutely the latest version.
Customer Review: Worthless piece of crap
Summary: 1 Stars
I made the mistake of buying the piece of junk against my better judgment. It will lock up when you try to burn a DVD. I tried re-installing it three times with the same result. The "repair" option from the Install disk causes set-up to freeze. Tech support is worse than a joke. I plan to go skeet shooting this weekend: so I will at least get some use out of this disaster.